FAQs

Account Queries

How do I create an account on your e-commerce website?

Creating an account is easy! Click on the "Sign Up" or "Create Account" button and provide your email address, name, and a secure password. Alternatively, you may sign up using your social media accounts for a quicker process.

Can I change the email address associated with my account?

Yes, you can update your email address by logging into your account and navigating to the "Account Settings" or "Profile" section. There, you will find an option to edit your email address.

I forgot my password. How can I reset it?

If you've forgotten your password, click on the "Forgot Password" link on the login page. We'll send you a password reset link to the email address associated with your account.

Shipping Queries

What are the shipping options available for my location?

We offer various shipping options based on your location. During the checkout process, you can see the available shipping methods and their estimated delivery times. Choose the one that best suits your needs.

Do you offer international shipping?

Yes, we do offer international shipping to many countries. During the checkout process, enter your delivery address to check if we can ship to your location.

How can I track my order once it's shipped?

After your order is shipped, we will send you a shipping confirmation email with a tracking link. You can click on the link to track the status and location of your package in real-time.

Order Queries

Can I modify or cancel my order after it's been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, depending on the order's status.

My order hasn't arrived yet. What should I do?

If your order is taking longer than expected to arrive, check the tracking information provided in the shipping confirmation email. If you have further concerns, reach out to our support team, and we'll investigate the issue promptly.

I received a damaged or incorrect item. How can I get a replacement?

We apologize for any inconvenience caused. Please contact our customer support with details and images of the damaged or incorrect item. We'll arrange for a replacement or refund as per our return policy.

Payment Queries

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, PayPal, and other secure payment gateways. You can choose the most convenient option during the checkout process.

Are my payment details secure on your website?

Yes, we take security seriously. Our website employs industry-standard encryption and security protocols to safeguard your payment information, ensuring a secure and safe transaction.

Is Cash on Delivery (COD) available for orders?

COD availability depends on your location and order value. During checkout, you'll be able to see if COD is an option for your order. Please note that certain products or locations may not be eligible for COD.

Welcome to Aromesa Skincare and Scented Candle! We are an online destination dedicated to providing you with the finest quality skincare products and handcrafted scented soy candles, all designed to enhance your well-being and create a truly blissful ambiance in your home.Your journey to radiant well-being begins here!