Return Policy:
- A return option is available only for broken or damaged products received by customers from Aromesa under the brand name Simply Natural Enterprise.
- To initiate a return, customers must notify us within three (3) days of receiving the broken or damaged product.
- Customers are required to provide evidence of the damage, such as clear images or a video showcasing the issue with the product.
- Once the return request is approved, customers will be provided with instructions on how to return the damaged product to us.
- The returned product must be in its original packaging and include all accessories that came with the item.
- Upon receiving the returned product and verifying the damage, we will offer the customer a replacement of the same product or, if unavailable, a refund for the damaged item.
- If the customer chooses a replacement, it will be shipped to the customer’s address free of charge.
- In case a refund is preferred, it will be issued to the original payment method used during the purchase.
- The processing time for returns may vary depending on the customer’s location and shipping times, but we will strive to resolve the issue promptly.
General Notes:
- Refunds and returns are applicable only to products purchased directly from Aromesa, a brand under Simply Natural Enterprise.
- Products that have been used, opened, or damaged due to customer negligence will not be eligible for a refund or return.
- Any product purchased from authorized retailers or third-party sellers must be subject to their respective refund and return policies.
- For any questions or concerns regarding refunds or returns, customers can contact our customer support team at [customer support email/phone number].
Please note that these policies are subject to change at the discretion of Simply Natural Enterprise, and it is recommended for customers to review the policies before making a purchase.
