Shipping policy

Shipping Policy

Last Updated: October 3, 2026

At Aromesa, we carefully prepare and pack every order before dispatch. Please read our shipping policy below for information about order processing and delivery.

1. Order Processing & Delivery Time

After you place an order with Aromesa, your order will generally be processed and delivered within 7–14 days.

The 7–14 day period starts from the date your order is successfully placed.

Delivery times may vary depending on the delivery location, courier service, weather conditions, holidays, or other circumstances beyond our control.

2. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms mentioned on the website or during the promotional period.

3. Order Tracking

Once your order has been shipped, tracking information may be provided through the shipping carrier or sent to the contact details provided when placing the order.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid contact information

Aromesa is not responsible for delays caused by an incorrect, incomplete, or inaccurate delivery address provided by the customer.

5. Delivery Delays

While we aim to deliver orders within 7–14 days, delivery may occasionally take longer due to circumstances beyond our reasonable control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Incorrect address information

  • Remote or difficult-to-service locations

  • Other unforeseen circumstances

We appreciate your patience in such situations.

6. Damaged Glass Items

Because some Aromesa products may contain glass, please carefully inspect your package when it is delivered.

If a glass item is received broken or damaged, please follow the procedure described in our Refund & Return Policy.

In particular, you should record a continuous real-time video while opening the package in front of the delivery person and send the video to:

help@aromesa.in

Please keep the damaged product and all original packaging until your claim has been reviewed.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer refuses to accept the package, the courier may make another delivery attempt or return the package to Aromesa.

Any additional shipping or re-delivery arrangements may be subject to applicable charges.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Aromesa
Email: help@aromesa.in

Please include your order number when contacting us regarding an existing order.