Terms of service

Terms of Service

Last Updated: October 3, 2026

Welcome to Aromesa. These Terms of Service govern your use of our website, products, and services. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these terms.

Please read them carefully before using our website.

1. About Aromesa

Aromesa is an online store offering products through our website.

Website: [Your Website URL]
Business Name: [Legal Business Name]
Business Address: [Business Address]

Throughout these Terms, the terms "Aromesa," "we," "us," and "our" refer to Aromesa. The terms "you" and "your" refer to the customer or website visitor.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to gain unauthorized access to our website or its systems.

If you are under the legal age required to enter into a purchase agreement in your jurisdiction, you may use the website only with the involvement and consent of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, specifications, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen settings.

  • Product packaging may occasionally differ from images shown on the website.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

We do not guarantee that every product description, image, or other website content will always be complete, current, or error-free.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the order and may offer an alternative, delay fulfillment, or provide a refund where applicable.

We reserve the right to limit the quantity of products that may be purchased by a customer.

5. Prices and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. However, changes will not affect an order that has already been accepted and confirmed, except where required by applicable law.

We accept the payment methods displayed at checkout.

You agree to provide accurate and complete payment and billing information.

If a payment fails, is reversed, or is otherwise not successfully received, we may cancel or hold the order until payment is successfully completed.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been accepted if we subsequently identify an issue such as:

  • Product unavailability

  • Pricing or listing errors

  • Payment problems

  • Suspected fraudulent activity

  • Incorrect shipping information

  • Technical or system errors

  • Other circumstances requiring cancellation

We reserve the right to cancel or refuse an order where permitted by applicable law.

If we cancel an order after payment has been received, we will initiate an applicable refund to the original payment method or through another appropriate method.

7. Shipping and Delivery

We deliver orders to locations supported by our shipping partners and displayed at checkout.

Estimated delivery times are provided for guidance and may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Unforeseen logistical issues

  • Incorrect or incomplete address information

Once an order has been handed over to the shipping carrier, delivery may be subject to the carrier's procedures and timelines.

Customers are responsible for providing a complete and accurate delivery address and contact information.

For more information, please refer to our Shipping Policy.

8. Returns, Refunds and Exchanges

Our return, refund, and exchange conditions are described in our Refund and Return Policy.

Products may be eligible for return or replacement only when they meet the conditions specified in that policy.

Certain products may not be eligible for return because of their nature, hygiene considerations, customization, or other applicable restrictions.

Please review our Refund and Return Policy before placing an order.

9. Cancellation of Orders

If you wish to cancel an order, you should contact us as soon as possible after placing the order.

Cancellation requests may not be accepted once an order has been processed, packed, shipped, or otherwise entered fulfillment.

Where cancellation is permitted and payment has already been received, the applicable refund will be processed according to our Refund and Return Policy.

10. Promotions and Discount Codes

From time to time, Aromesa may offer promotional campaigns, discount codes, special offers, or other promotional benefits.

Unless otherwise stated:

  • Promotional offers cannot be exchanged for cash.

  • Discount codes may have specific eligibility requirements.

  • Only one promotional code may be used per order where applicable.

  • Promotions may have an expiry date.

  • We reserve the right to modify or withdraw a promotion where permitted by law.

Additional terms may apply to individual promotions.

11. Intellectual Property

All content available on the Aromesa website, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Text

  • Product descriptions

  • Website design

  • Icons

  • Videos

  • Illustrations

  • Layouts

  • Other original content

is owned by or licensed to Aromesa and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission.

12. User Accounts

If you create an account with Aromesa, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree to provide accurate information and to update your information when necessary.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraudulent activity, unauthorized access, or violation of these Terms.

13. Prohibited Activities

You agree not to use our website to:

  • Violate any applicable law or regulation.

  • Commit fraud or engage in deceptive activities.

  • Attempt to obtain unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Upload malicious code, viruses, or harmful material.

  • Scrape, copy, or reproduce website content without authorization.

  • Use our products or website for unlawful purposes.

  • Impersonate another person or entity.

  • Submit false or misleading information.

We may restrict or terminate access to our website if these terms are violated.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, shipping companies, social media platforms, or other services.

Third-party services operate under their own terms and privacy policies. Aromesa is not responsible for the content, availability, security, or practices of third-party websites or services, except where otherwise required by applicable law.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical issues

  • Server problems

  • Security incidents

  • Internet or network failures

  • Events outside our reasonable control

We may modify, suspend, or discontinue parts of the website or its services where necessary.

16. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We make reasonable efforts to provide accurate information but do not guarantee that the website will always be free from errors, interruptions, or inaccuracies.

Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, or protections that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Aromesa will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability that cannot be limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aromesa, its owners, employees, service providers, and representatives from claims, losses, liabilities, or expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the website.

  • Your misuse of our products or services.

  • Information you provide that is fraudulent, inaccurate, or misleading.

  • Your violation of another person's rights.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information provided by customers and website visitors.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory laws.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable law.

21. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last Updated" date at the beginning of this page. Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

22. Contact Us

If you have questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Aromesa
Email:help@aromesa.in
Business Address: Saket, New Delhi

We will make reasonable efforts to respond to customer inquiries in a timely manner.