At Aromesa, we are committed to providing high-quality skincare, body care, and wellness products along with exceptional customer service. We understand that issues may occasionally arise, and we aim to make our cancellation, refund, and exchange process transparent and hassle-free.

1. Order Cancellation

1.1 Cancellation Before Dispatch

Orders may be cancelled only before they have been processed and dispatched from our warehouse. To request a cancellation, please contact us immediately at contact@aromesa.in.

1.2 Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled. Customers may refer to our refund and exchange policy for assistance with damaged, defective, or incorrect products.

1.3 Prepaid Orders

Prepaid orders cannot be cancelled after they have been successfully processed and dispatched. Any approved cancellation prior to dispatch will be refunded to the original payment method.

2. Refund Eligibility

2.1 Timeframe for Refund Requests

Refund requests must be submitted within 7 days of receiving the order.

2.2 Eligible Refund Cases

Refunds may be approved if:

• The product arrives damaged during transit.

• The product is defective upon delivery.

• An incorrect item has been delivered.

3. Refund Request Process

To initiate a refund request, please contact our customer support team at contact@aromesa.in with:

• Your order number

• Description of the issue

• Clear photographs of the product and packaging

Our team will review the request and provide further instructions.

4. Refund Method

Approved refunds may be issued as:

• Store credit redeemable on Aromesa.in, or

• Refund to the original payment method, where applicable.

Refund processing timelines may vary depending on the payment provider or banking institution.

5. Exchange Policy

5.1 Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, Aromesa may offer a replacement of the same item, subject to stock availability.

5.2 Conditions for Exchange

To qualify for an exchange:

• The product must be unused.

• The product must be returned in its original packaging.

• The return must be approved by our quality control team.

Once approved, a replacement product will be dispatched promptly.

6. Return Policy

In certain cases, Aromesa may require the return of the damaged, defective, or incorrect product for verification purposes.

Customers must:

• Return the product in its original packaging.

• Ensure the product remains unused (where applicable).

• Follow the return instructions provided by our support team.

7. Non-Returnable Items

Due to hygiene, safety, and product integrity concerns, the following items cannot be returned or exchanged unless received damaged, defective, or incorrect:

• Opened skincare products

• Used body care products

• Products with broken safety seals

• Customized or promotional items

8. Limitations

Our refund and exchange policy does not cover:

• Change of mind after purchase.

• Personal preference or dissatisfaction with product results.

• Allergic reactions or sensitivities unless caused by a manufacturing defect.

• Damage resulting from misuse, improper storage, or negligence.

• Normal variations in fragrance, texture, or appearance of natural products.

9. Contact Information

For cancellation, refund, exchange, or return-related assistance, please contact:

Website: https://aromesa.in
Email: contact@aromesa.in

Our customer support team will be happy to assist you.