Shipping Policy
At Aromesa, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below to understand how we process and deliver orders placed through https://aromesa.in.
1. Shipping Costs
Shipping charges, if applicable, are calculated at checkout and displayed before you complete your purchase. Any applicable shipping fees will be clearly shown in your order summary.
2. Order Processing and Delivery
We aim to process and dispatch orders within 1–2 business days. Once dispatched, orders are typically delivered within 2–7 business days, depending on your location and courier service availability.
If we encounter any issues with your shipping address or require additional information, our team will contact you via the email address or phone number provided during checkout.
3. Trusted Delivery Partners
Aromesa works with reputable courier and logistics partners to ensure secure and timely delivery of your orders. While we strive to meet estimated delivery timelines, we are not responsible for delays caused by courier companies, weather conditions, public holidays, strikes, government restrictions, or other circumstances beyond our control.
4. Unexpected Delays
In rare cases, delivery may be delayed due to:
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Limited courier service availability in your area
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Remote or inaccessible delivery locations
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Natural disasters or severe weather conditions
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Public holidays, strikes, or unforeseen operational disruptions
If significant delays occur, we will notify you and work towards an appropriate resolution.
5. Order Tracking
Once your order has been dispatched, you will receive tracking details via email, SMS, or WhatsApp. You can use the tracking information to monitor the status and progress of your shipment.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions due to local regulations, transportation limitations, or courier policies. Any such restrictions will be communicated during checkout or before dispatch.
7. Delivery Address
Customers are responsible for providing accurate and complete shipping information. Aromesa is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
8. International Shipping
Currently, Aromesa ships only within India. We do not offer international shipping at this time.
9. Lost or Damaged Shipments
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date at contact@aromesa.in. We will work with the courier partner to investigate the issue and provide an appropriate resolution.
10. Contact Information
For any shipping-related questions or concerns, please contact us:
Website: https://aromesa.in
Email: contact@aromesa.in