1. Introduction

Welcome to Aromesa! Our website, https://aromesa.in, is an online platform where you can explore and purchase our skincare, body care, wellness, and lifestyle products. By accessing and using our website, you agree to these Terms & Conditions. Please read them carefully before using our services.

2. General Terms

2.1 Eligibility

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision and consent of a parent or legal guardian.

2.2 Account Registration

To access certain features or make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

2.3 Guest Checkout

For your convenience, Aromesa offers a guest checkout option that allows you to place orders without creating an account. Please note that guest users may not have access to features such as order history, faster future checkouts, loyalty rewards, vouchers, or promotional benefits available to registered users.

2.4 Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.

• Violate intellectual property rights.

• Engage in fraudulent activities.

• Upload or transmit harmful, offensive, or malicious content.

• Interfere with the website's operation or security.

3. Products and Orders

3.1 Product Information

We strive to provide accurate product descriptions, images, ingredient information, and pricing. However, we do not guarantee that all information is error-free, complete, or current. Product colors and packaging may vary slightly due to display settings and manufacturing updates.

3.2 Placing an Order

By placing an order, you offer to purchase products at the listed price. Aromesa reserves the right to accept, reject, or cancel any order at its discretion. If an order is cancelled after payment has been made, the applicable refund will be processed promptly.

3.3 Pricing and Payment

All prices displayed on Aromesa.in are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Customers are responsible for any additional shipping fees displayed during checkout. Payments must be made through the payment methods available on our website.

4. Shipping and Delivery

4.1 Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.

4.2 Order Dispatch and Delivery

We aim to dispatch and deliver orders within 2–7 business days, depending on your location. Delivery timelines are estimates and may vary due to operational or logistical factors.

4.3 Delivery Partners

We work with trusted courier and logistics providers to ensure timely delivery. While we make every effort to deliver within the estimated timeframe, Aromesa is not responsible for delays caused by courier partners, weather conditions, strikes, governmental actions, or circumstances beyond our control.

4.4 Unexpected Delays

In rare situations where delivery cannot be completed due to inaccessible locations, natural disasters, service interruptions, or other unforeseen events, Aromesa will notify you and provide an appropriate resolution, which may include reshipment, store credit, or a refund.

4.5 Order Tracking

Once your order is dispatched, tracking information will be sent via email, SMS, or WhatsApp, allowing you to monitor your shipment.

4.6 Shipping Restrictions

Certain products may be subject to shipping restrictions due to legal, regulatory, or courier requirements. Any such restrictions will be communicated during checkout.

4.7 International Shipping

Currently, Aromesa ships only within India. International shipping services are not available at this time.

5. Refund and Exchange Policy

5.1 Eligibility for Refunds and Exchanges

Refund and exchange requests may be submitted within 7 days of delivery, subject to the conditions outlined below.

5.2 Refund Request Process

To initiate a refund or exchange request, please contact us at contact@aromesa.in and provide your order details along with clear photographs of any damaged, defective, or incorrect products received.

5.3 Refund Method

Approved refunds may be issued as:

• Store credit for future purchases on Aromesa.in, or

• Refund to the original payment method, where applicable.

5.4 Exchanges

If you receive a damaged, defective, or incorrect item, Aromesa may offer a replacement of the same product, subject to stock availability. Products must be unused and returned in their original packaging.

5.5 Return Policy for Damaged or Incorrect Products

We may require the return of damaged, defective, or incorrect products for verification. Return instructions will be provided by our customer support team.

5.6 Prepaid Orders

Prepaid orders cannot be cancelled once successfully placed and processed. However, if the delivered product is damaged, defective, or incorrect, a replacement or store credit may be provided after review.

5.7 Non-Returnable Items

For hygiene and safety reasons, opened, used, or tampered skincare and body care products cannot be returned unless they are received damaged, defective, or incorrect.

5.8 Limitations

Refunds or exchanges are applicable only for products damaged during shipping, defective upon delivery, or incorrectly supplied. Requests based solely on personal preference, dissatisfaction, or change of mind are not eligible.

For assistance, contact us at contact@aromesa.in.

6. Intellectual Property

6.1 Ownership

All content available on Aromesa.in, including text, graphics, logos, product images, videos, website design, trademarks, and other materials, is owned by or licensed to Aromesa and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.

7. Limitation of Liability

7.1 Disclaimer

While we strive to provide accurate and up-to-date information, Aromesa does not guarantee that the website content is free from errors, omissions, or interruptions.

7.2 Limitation of Liability

To the maximum extent permitted by law, Aromesa shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or products purchased through it.

8. Tax Policy

8.1 Goods and Services Tax (GST)

All products sold through Aromesa.in are subject to applicable GST and other taxes as required under Indian law. Tax-inclusive pricing will be displayed wherever applicable.

8.2 Tax Invoice

A GST-compliant tax invoice will be provided via email upon successful completion of your purchase.

8.3 Tax Changes

Tax rates are determined by applicable laws and regulations and may change from time to time. Any changes in tax rates will automatically be reflected in product pricing and checkout totals.

9. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Website: https://aromesa.in
Email: contact@aromesa.in